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Remote Training and Services

 

We Can Help You

Using the Internet and a Phone!

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Problem: You need help right away with a computer issue and Google help -- isn't helping.  You're stuck and  everyone you know doesn't know.  While screaming can be theraputic, it's not the time or place.

 

Solution: Remote Help

 

As long as your issue isn't a computer that can't get on the Internet, we can help over the phone and Internet by using a program that allows us to view your computer screen and help you solve your issue.

 

How it Works:

• We schedule a time when you can be at your computer

• Download Aeroadmin for PC or Team Viewer for Mac by clicking on the appropriate button above then double click the file that downloads ​to install it.

• Allow the program to install

• A window will open and show you "Your ID" and "Your Password" on the phone call, tell me your ID and Password so we can connect to you.

• We connect to your computer and help you resolve you computer question or problem

• It's very secure as the passord in AeroAdmin changes every time you open it.  You will need to accept that you know the techician (us) and you accept connection.  At any time you can close the connection to end our contact.  You are in control.

• We send you an invoice which you can pay by PayPal, Venmo, Zelle, Google Pay,  or mail a check to:

  • Computer Tutor, P.O. Box 613, Acton, CA 93510

• The billing is at a rate of $20 per quarter-hour rounded to the nearest quarter-hour.

• The time doesn't begin until we are connected and can view your screen.

 

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Remote Help is the Best Option for: